Voice and Data Infrastructure Management

The need to address operational and financial aspects of voice and data networks has never been more important. As we call upon these environments to support increasing more complex applications and IT managers & executives struggle to keep operations running at levels customers expect with fewer staff members. More over, we need to ask and answer the question "are we as optimal as possible" without compromising services. There is a big difference between optimization and simply cutting services.

Over the years, networks services managers have focused on managing simple faults, but not the overall requirements to manage configurations, performance, assets, and security in a comprehensive way.  Simplistically, there is a need to have complete command and control over the entire voice and data environment in order to provide the best levels of service at the lowest cost. In addition, it is also important to manage your service providers when it comes to SLAs and other issues including billing.

Although attempts to remedy the disjoint approach have occurred in many IT shops, HRG finds that responses to these issues have grown into a patch-work quilt rather than a well designed and coherent mosaic.  The typical operations staff do not, and should not, have the range of expertise and experience needed to redesign and re-engineer the voice & data solutions to ensure the needed best solution at the lowest cost.

HRG has a history of success in delivering results, offering unparalleled advice and assistance in developing long-range strategies, as well as hands-on implementation of short-term tactical solutions.  HRG’s team of experts has been in the industry for over 30 years across multiple companies either developing or operating with network management products and services.

HRG’s philosophy is simple: HRG values integrity, confidentiality and results.  HRG’s clients are successful organizations requiring specific, accurate assessment of technology trends, and advice to differentiate them from the competition and achieve their financial goals.

The following services are designed to meet your Voice & Data Services needs for critical applications and data:

Best Practices for:

Voice & Data Network Management

Expense Management

Audit Services for:

Telecom Services, Configuration and billing

Power and Physical Environment

Operational & Support Management Review

Planning Services for:

VoIP/Unified Communications Transition, including day 2 support

Proactive Resource Management, Management Tool Selection and Operations Analysis

Quantitative Efficiency Analysis and Review

HRG has an on-site service suite covering not only the audit of the physical infrastructure but also, power and cooling network elements.  HRG can also analyze your server platforms to determine the virtualization ROI.